SHIPPING & DELIVERY POLICY
Effective Date: 15 Aug 2026
Website: www.babitam.com
Email: sales.babita.malkani@gmail.com
Phone: +91 98197 37215
At Babita.com, we carefully prepare and dispatch each order with attention to detail. Many of our garments are made-to-order or customised, and therefore require dedicated production and quality-control time before dispatch.
This Shipping & Delivery Policy explains our applicable delivery timelines, shipping charges and responsibilities relating to delivery.
1. DOMESTIC SHIPPING — INDIA
We provide shipping across India.
Delivery Timeline
The estimated delivery timeline for domestic orders is:
12–15 business days
The delivery timeline generally begins after:
- The order has been successfully confirmed;
- Required payment has been received;
- Required measurements and customer information have been provided; and
- Any necessary customisation details have been finalised.
The stated timeline is an estimated delivery timeframe and may vary depending on the product, customisation requirements, production schedule and circumstances beyond our reasonable control.
Shipping Charges
Domestic shipping is free of charge across India, unless a specific product or service expressly states otherwise.
2. INTERNATIONAL SHIPPING
We accept orders for delivery to selected international destinations.
Delivery Timeline
The estimated delivery timeline for international orders is:
Up to 20 business days
The estimated timeline begins after order confirmation, receipt of the required payment and completion of any required measurement/customisation process.
International delivery timelines may vary depending on:
- Destination country;
- Customs clearance;
- Local courier operations;
- Import procedures;
- Documentation requirements;
- Flight or transportation schedules;
- Customs inspections; and
- Circumstances beyond our reasonable control.
3. INTERNATIONAL SHIPPING CHARGES
Shipping charges are applicable to all international orders.
The applicable shipping fee will be communicated or displayed to the customer before the order is confirmed, wherever reasonably practicable.
International shipping charges may vary depending on:
- Destination;
- Package weight and dimensions;
- Shipping method;
- Courier/logistics provider; and
- Other applicable transportation costs.
4. CUSTOMS DUTIES, IMPORT TAXES AND LOCAL CHARGES
For international orders, the customer may be responsible for any:
- Customs duties;
- Import duties;
- Local taxes;
- VAT/GST or equivalent destination-country taxes;
- Customs clearance fees;
- Brokerage charges; or
- Other charges imposed by the destination country or local authorities.
Such charges are not ordinarily included in the product price or international shipping charge, unless expressly stated otherwise.
Babita.com does not control the amount or timing of customs assessments and cannot guarantee the customs treatment applicable in a particular destination country.
Customers are responsible for understanding and complying with the import requirements applicable to their destination.
5. ACCURACY OF SHIPPING ADDRESS
Customers are solely responsible for providing a complete and accurate shipping address and contact information at the time of placing an order.
Customers should carefully verify:
- Full name;
- House/building number;
- Street/locality;
- City;
- State/province;
- Postal/ZIP code;
- Country;
- Contact number; and
- Any other information required for successful delivery.
Once an order has been processed or dispatched, changes to the shipping address may not be possible.
6. INCORRECT OR INCOMPLETE ADDRESS
If an order cannot be delivered because the customer has provided an incorrect, incomplete or inaccurate address, Babita.com may not be responsible for the resulting delay, return-to-origin or additional delivery costs.
Where a shipment is returned because of an incorrect address, refusal to accept delivery, customer unavailability or repeated failed delivery attempts, any additional shipping or re-dispatch charges may be payable by the customer.
For made-to-order products, such circumstances do not automatically create a right to cancellation or refund and shall be handled in accordance with our Return, Refund, Alteration & Partial Payment Policy.
7. CUSTOMER UNAVAILABILITY
Customers are responsible for being reasonably available to receive their order.
If delivery cannot be completed because the customer is unavailable, does not respond to the courier, refuses delivery or fails to cooperate with delivery requirements, additional delivery attempts or charges may apply.
Where applicable, the customer may be required to bear additional shipping costs for re-delivery.
8. DELIVERY DELAYS
The delivery timelines provided by Babita.com are estimates and are not guaranteed delivery dates unless expressly stated otherwise.
Delivery may take longer due to circumstances including:
- High order volumes;
- Customisation or alteration requirements;
- Delay in receiving customer measurements or information;
- Material availability;
- Courier or logistics delays;
- Weather conditions;
- Natural disasters;
- Strikes or transportation disruptions;
- Government restrictions;
- Customs clearance;
- International import procedures;
- Public holidays;
- Force majeure events; or
- Other circumstances beyond our reasonable control.
Where a significant delay occurs, we will make reasonable efforts to communicate the relevant information to the customer.
9. MADE-TO-ORDER PRODUCTION
Many Babita.com products are made-to-order.
Accordingly, the delivery timeline includes the time required for:
- Order confirmation;
- Measurement and specification verification;
- Material procurement, where required;
- Tailoring and production;
- Embellishment and finishing;
- Quality inspection;
- Packaging; and
- Dispatch and delivery.
Production may begin after the order has been confirmed and the required payment and information have been received.
Customers should therefore consider the stated production and delivery timeline before placing an order.
10. ORDER TRACKING
Where tracking information is available, customers may receive shipment tracking details through email, WhatsApp, SMS or other communication channels.
Tracking information is provided for convenience and is generally controlled by the relevant courier or logistics provider.
Tracking updates may occasionally be delayed or temporarily unavailable due to courier-system limitations.
11. DELIVERY INSPECTION
Customers are advised to inspect the package and product promptly upon delivery.
If the package appears visibly damaged, customers should, wherever reasonably possible, photograph or record the condition of the package before opening it.
Any concern relating to damage, manufacturing defects or other qualifying product issues must be reported within 48 hours of delivery in accordance with our Return, Refund, Alteration & Partial Payment Policy.
12. DAMAGED OR DEFECTIVE PRODUCTS
If a product is received damaged or is suspected to contain a manufacturing defect, the customer must contact us within 48 hours of delivery.
The customer should provide:
- Order number;
- Description of the issue;
- Clear photographs;
- Relevant videos, where applicable; and
- Photographs of the packaging if the package was damaged.
Our team will review the information and determine the appropriate resolution in accordance with our applicable policies and Indian law.
13. REFUSAL OF DELIVERY
Customers are requested not to refuse delivery of an order without first contacting Babita.com.
Refusal of delivery for personal reasons, change of mind or other reasons attributable to the customer does not automatically constitute a cancellation or create an entitlement to a refund.
Any applicable refund, cancellation or re-dispatch request will be assessed in accordance with our Return, Refund, Alteration & Partial Payment Policy and applicable law.
For Partial COD / Partial Payment orders, the advance payment may be non-refundable once order processing or production has commenced, subject to applicable law.
14. RETURN-TO-ORIGIN SHIPMENTS
A shipment may be returned to Babita.com by the courier due to circumstances including:
- Incorrect or incomplete address;
- Customer refusal;
- Customer unavailability;
- Failure to respond to delivery attempts;
- Failure to complete required customs procedures; or
- Other circumstances attributable to the customer.
If the customer requests re-dispatch after a shipment has been returned, additional shipping charges may apply.
Made-to-order products returned due to customer-related delivery issues remain subject to our Return, Refund, Alteration & Partial Payment Policy.
15. INTERNATIONAL CUSTOMS DELAYS
International shipments may be subject to customs inspection or clearance procedures in the destination country.
Babita.com does not control customs processing times and therefore cannot guarantee a specific customs clearance period.
Customers are responsible for responding to customs requests and completing any documentation or payment required by the destination country's authorities.
16. DELIVERY TO REMOTE LOCATIONS
Delivery to remote, restricted or difficult-to-service locations may require additional time or charges.
Where additional charges are applicable, the customer will be informed wherever reasonably practicable before dispatch.
17. SHIPPING PARTNERS
Babita.com may use third-party courier and logistics providers for delivery.
Once a shipment has been handed over to the designated logistics provider, certain aspects of the delivery process are outside our direct control.
We will, however, make reasonable efforts to assist customers with legitimate delivery concerns and coordinate with the relevant logistics provider where appropriate.
18. CONTACT US
For shipping, delivery or tracking-related queries, please contact:
Babita M. / Babita Malkani
Phone: +91 98197 37215
Email: sales.babita.malkani@gmail.com
When contacting us, please provide your order number, registered contact details and shipping destination so that our team can assist you efficiently.
CUSTOMER RESPONSIBILITY
By placing an order on Babita.com, the customer acknowledges responsibility for providing accurate shipping information and complying with applicable delivery, customs and payment requirements.
This Shipping & Delivery Policy should be read together with Babita.com's Terms & Conditions and Return, Refund, Alteration & Partial Payment Policy.
Nothing in this Policy shall be interpreted as excluding or restricting any consumer right or remedy that cannot legally be excluded or restricted under applicable law.