Privacy Policy
Effective Date: 15 Aug 2026
Last Updated: 15 Aug 2026
Website: www.babitam.com
Business: Babita M. / Babita Malkani
Registered Office: 18/1 Milestone, Mathura Road, Faridabad, Haryana, India
Phone: +91 98197 37215
Email: studio.babita.malkani@gmail.com
At Babita.com ("Babita.com", "Babita Malkani", "Babita M.", "we", "us" or "our"), we respect your privacy and are committed to protecting the personal information entrusted to us.
This Privacy Policy explains what personal information we may collect, how we use it, how we may share it, how we protect it and the choices and rights available to you.
This Privacy Policy applies to information collected through www.babitam.com, our online store, customer communications and related digital services operated by or on behalf of Babita.com.
By using our Website, placing an order, creating an account, communicating with us or otherwise providing personal information to us, you acknowledge that you have read this Privacy Policy.
Where applicable law requires your consent for a particular processing activity, we will obtain such consent in the manner required by law.
1. WHO IS RESPONSIBLE FOR YOUR PERSONAL DATA?
For the purposes of applicable Indian data-protection law, Babita Malkani/Babita M. acts as the entity responsible for determining the purposes and means of processing personal data collected through the Website.
Contact Details:
Babita Malkani / Babita M.
18/1 Milestone, Mathura Road,
Faridabad, Haryana, India
Phone: +91 98197 37215
Email: studio.babita.malkani@gmail.com
For privacy-related requests or complaints, please contact us using the above details.
2. PERSONAL INFORMATION WE COLLECT
Depending on how you interact with our Website, we may collect the following categories of information.
2.1 Information You Provide Directly
When you create an account, place an order, contact us or request a service, we may collect:
- Full name;
- Email address;
- Mobile/telephone number;
- Billing address;
- Shipping address;
- City, state, country and postal code;
- Account login information;
- Order details;
- Product preferences;
- Customer communications;
- Information contained in enquiries or messages;
- Information contained in photographs or files you voluntarily provide; and
- Other information necessary to provide the requested product or service.
3. MEASUREMENTS AND CUSTOMISATION INFORMATION
Because Babita.com offers made-to-order and customised garments, we may collect measurements and other information necessary to manufacture or alter your garment.
This may include:
- Body measurements;
- Garment measurements;
- Size information;
- Fitting information;
- Alteration requirements;
- Customisation instructions;
- Styling preferences; and
- Other information required for production.
Such information is used primarily to fulfil your order and provide tailoring, alteration or customisation services.
Customers should only provide information that is necessary for the requested service.
4. ORDER AND TRANSACTION INFORMATION
When you purchase a product, we may collect and maintain information relating to the transaction, including:
- Order number;
- Products purchased;
- Product price;
- Discounts or promotional codes;
- Order date and time;
- Payment status;
- Shipping information;
- Delivery status;
- Refund information, where applicable;
- Cancellation information;
- Customer communications relating to the order; and
- Other information required to administer the transaction.
5. PAYMENT INFORMATION
Payments made through Babita.com may be processed through authorised third-party payment service providers such as Razorpay and/or other payment gateways.
Where payment is processed directly by a payment gateway, sensitive payment credentials such as complete card numbers, CVV and authentication credentials may be collected and processed by the relevant payment provider rather than being stored by Babita.com.
We may receive limited transaction-related information such as:
- Payment status;
- Transaction reference;
- Payment method;
- Amount paid;
- Date of transaction; and
- Refund or payment-failure information.
Your use of a third-party payment provider may also be subject to that provider's privacy policy and terms.
6. INFORMATION COLLECTED AUTOMATICALLY
When you visit or interact with our Website, certain information may be collected automatically.
This may include:
- IP address;
- Browser type;
- Device type;
- Operating system;
- Language preferences;
- Approximate geographic information;
- Referring website;
- Pages viewed;
- Time spent on pages;
- Date and time of visits;
- Website interaction information;
- Clicks and navigation behaviour;
- Device identifiers; and
- Other technical information.
This information may be collected through cookies, pixels, tags, analytics tools, server logs and similar technologies.
7. HOW WE USE YOUR INFORMATION
We may process your personal information for legitimate business purposes and, where required by applicable law, on the basis of your consent or another lawful basis.
These purposes may include:
Order Fulfilment
- Processing and fulfilling orders;
- Manufacturing made-to-order products;
- Managing measurements and customisation;
- Processing alterations;
- Arranging shipping and delivery;
- Providing order updates; and
- Handling returns, refunds and customer-service requests.
Customer Service
- Responding to enquiries;
- Resolving complaints;
- Providing product assistance;
- Communicating regarding orders;
- Providing fitting and alteration assistance; and
- Maintaining customer-service records.
Website Operations
- Operating and maintaining the Website;
- Creating and managing customer accounts;
- Improving Website functionality;
- Troubleshooting technical issues;
- Understanding Website usage; and
- Improving customer experience.
Business Administration
- Maintaining business records;
- Accounting and financial administration;
- Processing payments and refunds;
- Preventing fraud;
- Detecting suspicious activity;
- Enforcing our Terms & Conditions; and
- Complying with applicable laws and regulations.
Marketing and Advertising
Where permitted by applicable law and, where required, with your consent, we may use personal information to:
- Send promotional emails;
- Send information about products or collections;
- Provide personalised marketing;
- Measure advertising performance;
- Create or analyse advertising audiences;
- Display relevant advertisements;
- Conduct remarketing campaigns; and
- Understand customer interests and preferences.
You may opt out of marketing communications at any time using the unsubscribe mechanism provided or by contacting us.
8. LEGAL BASES FOR PROCESSING
Depending on the circumstances and applicable law, we may process personal information because:
- You have provided consent;
- Processing is necessary to provide a product or service you have requested;
- Processing is necessary to fulfil or administer a transaction;
- Processing is necessary to comply with a legal obligation;
- Processing is necessary to protect against fraud, abuse or security threats; or
- Another lawful basis permits the processing.
Under India's Digital Personal Data Protection framework, personal data may be processed for lawful purposes based on consent or certain legitimate uses recognised by law.
9. COOKIES AND SIMILAR TECHNOLOGIES
Babita.com may use cookies and similar technologies to improve Website functionality, understand visitor behaviour and support marketing and advertising activities.
Cookies may be used for purposes including:
- Essential Website functionality;
- Remembering preferences;
- Maintaining shopping-cart functionality;
- Analytics;
- Performance measurement;
- Advertising;
- Remarketing;
- Fraud prevention; and
- Understanding how visitors interact with the Website.
Some cookies may be placed by third-party service providers.
Where required by applicable law, we will provide appropriate notice and obtain consent before using non-essential cookies or similar technologies.
You may control cookies through your browser settings and, where available, our cookie-consent tools.
Disabling certain cookies may affect the functionality of parts of the Website.
10. ANALYTICS AND ADVERTISING SERVICES
We may use third-party analytics and advertising services to understand Website activity and measure the effectiveness of our marketing.
Depending on the technologies implemented on our Website, these services may include providers such as:
- Google Analytics;
- Google Ads;
- Meta advertising services;
- Shopify analytics and related services; and
- Other analytics, advertising or technology providers.
These providers may use cookies, pixels, SDKs, tags or similar technologies.
Such providers may process information about your interaction with our Website in accordance with their respective privacy policies.
We will only implement such technologies in accordance with applicable law and our configured consent and privacy controls.
11. META ADVERTISING AND REMARKETING
We may use Meta advertising technologies, including Meta Pixel and/or related tools, to:
- Measure advertising performance;
- Understand Website conversions;
- Build advertising audiences;
- Conduct remarketing;
- Improve advertising relevance; and
- Measure customer interactions with our campaigns.
Where applicable, these technologies may collect information about Website interactions, browser/device information and advertising identifiers.
Users may manage certain advertising preferences through Meta's available privacy and advertising controls.
12. GOOGLE ADVERTISING AND ANALYTICS
Where Google services are implemented on our Website, Google may process information relating to Website visits, interactions and advertising activity through cookies and similar technologies.
The use of such services is governed by Google's applicable privacy policies and settings.
We do not use the outdated generic "Google DoubleClick DART cookie" language contained in our previous Privacy Policy. The actual technologies currently implemented on the Website should be reflected in the Website's cookie/consent configuration.
13. WHO WE MAY SHARE YOUR INFORMATION WITH
We may share personal information with trusted third parties where necessary to operate our business and provide services to you.
These may include:
Payment Providers
For processing payments, refunds and transaction verification.
Courier and Logistics Providers
For shipping and delivery of your orders.
Technology and E-Commerce Providers
For hosting, Website operations, account management, order processing and related services.
Analytics Providers
For Website analytics, performance measurement and business insights.
Advertising and Marketing Providers
For advertising, remarketing, campaign measurement and marketing communications where permitted.
Professional Service Providers
Such as accountants, legal advisers, auditors, consultants and other professional advisers where necessary.
Government and Law-Enforcement Authorities
Where disclosure is required or permitted by applicable law, legal process, court order or governmental request.
We do not authorise third parties to use your personal information for purposes unrelated to the services they provide to us, except where otherwise permitted by law or where you have provided the required consent.
14. INTERNATIONAL DATA TRANSFERS
Some service providers used by Babita.com may process personal information outside India.
Where personal information is transferred outside India, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable law and appropriate contractual, technical or organisational safeguards where required.
International customers should be aware that information may be processed in countries other than the country in which they reside.
15. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
- Fulfilling orders;
- Providing customer support;
- Maintaining transaction and accounting records;
- Resolving disputes;
- Preventing fraud;
- Enforcing agreements; and
- Complying with legal and regulatory obligations.
The specific retention period may vary depending on the type of information and the purpose for which it is processed.
When information is no longer required, we may delete, anonymise or securely dispose of it, subject to applicable legal and regulatory requirements.
16. DATA SECURITY
We take reasonable technical and organisational measures to protect personal information against:
- Unauthorised access;
- Loss;
- Misuse;
- Alteration;
- Disclosure;
- Destruction; and
- Other unauthorised processing.
Security measures may include access controls, authentication mechanisms, secure service providers, encryption where appropriate and other safeguards.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Accordingly, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted to or through the Website.
17. YOUR RESPONSIBILITY FOR ACCOUNT INFORMATION
If you create an account on Babita.com, you are responsible for maintaining the confidentiality of your account credentials.
You should:
- Use a strong password;
- Keep your password confidential;
- Avoid sharing login credentials;
- Notify us if you suspect unauthorised access; and
- Ensure that your account information remains accurate.
18. YOUR DATA PROTECTION RIGHTS
Depending on applicable law, you may have rights relating to your personal information.
These may include the right to:
- Request access to personal information held about you;
- Request correction of inaccurate information;
- Request deletion of personal information, where legally applicable;
- Withdraw consent where processing is based on consent;
- Request information about processing activities;
- Raise a complaint regarding our handling of personal information; and
- Exercise other rights available under applicable law.
India's DPDP Act provides data principals with rights including access to information about personal data, correction/erasure in applicable circumstances, grievance redressal and nomination. The detailed implementation is being introduced through the notified 2025 Rules and their phased commencement framework.
19. WITHDRAWAL OF CONSENT
Where we process your personal information based on consent, you may withdraw that consent subject to applicable law.
Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.
Please note that withdrawing consent may affect our ability to provide certain products or services where the relevant information is necessary to fulfil the service.
For example, if you withdraw consent to processing information required to manufacture and deliver a made-to-order garment, we may not be able to complete that order.
20. MARKETING COMMUNICATIONS
If you have opted to receive marketing communications, we may contact you through:
- Email;
- SMS;
- WhatsApp;
- Telephone;
- Push notifications; or
- Other permitted communication channels.
You may opt out of promotional communications at any time.
You can generally unsubscribe by:
- Clicking the unsubscribe link included in promotional emails;
- Using the relevant preference/opt-out mechanism provided; or
- Contacting us at studio.babita.malkani@gmail.com.
Even after opting out of marketing communications, we may continue to send essential transactional communications relating to your orders, payments, delivery, account or customer-service requests.
21. CHILDREN'S PRIVACY
Our Website is intended for general consumers and is not knowingly directed at children.
We do not knowingly collect personal data from children in circumstances where applicable law prohibits such collection without appropriate consent or authorisation.
If you believe that a child has provided personal information to us inappropriately, please contact us at:
studio.babita.malkani@gmail.com
We will take reasonable steps to investigate and address the matter in accordance with applicable law.
22. THIRD-PARTY WEBSITES
Our Website may contain links to third-party websites, social-media platforms, payment providers, logistics providers or other services.
This Privacy Policy does not apply to the privacy practices of those third parties.
We encourage you to review the privacy policies of third-party services before providing personal information to them.
Babita.com is not responsible for the privacy practices, content or security of third-party websites.
23. SOCIAL MEDIA
Babita.com may maintain accounts or profiles on social-media platforms.
If you interact with us through social media, the relevant platform may independently collect and process your information.
Your interactions on those platforms are governed by the privacy policies and terms of the relevant social-media provider.
24. FRAUD PREVENTION AND SECURITY
We may process personal information to detect, investigate and prevent:
- Fraudulent transactions;
- Payment abuse;
- Fake or suspicious orders;
- Account misuse;
- Promotional abuse;
- Cybersecurity incidents;
- Unauthorised access; and
- Other unlawful or harmful activities.
This may include sharing relevant information with payment providers, logistics partners, fraud-prevention providers, professional advisers or authorities where permitted or required by law.
25. LEGAL AND REGULATORY DISCLOSURES
We may disclose personal information where reasonably necessary to:
- Comply with applicable law;
- Respond to valid legal processes;
- Comply with court orders;
- Respond to governmental authorities;
- Protect our legal rights;
- Enforce our Terms & Conditions;
- Investigate suspected fraud or unlawful activity; or
- Protect the safety, security or rights of customers, employees or other persons.
26. DATA BREACHES
In the event of a personal-data breach, we will take reasonable steps to assess, contain, investigate and mitigate the incident.
Where applicable law requires notification to affected individuals, regulators, authorities or other parties, we will provide such notification within the legally prescribed framework.
27. PRIVACY OF PAYMENT INFORMATION
Babita.com does not ordinarily request customers to provide complete card details, CVV, passwords, OTPs or other highly sensitive payment credentials through email, WhatsApp or ordinary customer-support communications.
Customers should never share:
- OTPs;
- Card PINs;
- Internet-banking passwords;
- CVV;
- UPI PINs; or
- Payment authentication credentials
with any person claiming to represent Babita.com.
If you receive a suspicious payment request, please contact us using the official contact details listed in this Privacy Policy.
28. ACCURACY OF PERSONAL INFORMATION
You are responsible for providing accurate and current personal information.
If your:
- Name;
- Email;
- Phone number;
- Shipping address;
- Billing address; or
- Other relevant information
changes, you should update your account information or contact us where appropriate.
Providing inaccurate information may affect our ability to process your order or deliver products.
29. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect:
- Changes in our business;
- New products or services;
- Changes in technology;
- Changes in third-party service providers;
- Changes in applicable law;
- Regulatory developments; or
- Changes in our data-processing practices.
The updated version will be published on this page with a revised "Last Updated" date.
Where required by applicable law, we may provide additional notice or obtain consent for material changes.
30. GOVERNING LAW
This Privacy Policy shall be governed by and interpreted in accordance with the laws of India, subject to applicable data-protection and consumer-protection laws.
Where you are located in another jurisdiction and mandatory privacy laws apply to your personal information, those applicable rights will not be excluded merely by this provision.
31. INTERNATIONAL PRIVACY RIGHTS
If you access or use Babita.com from outside India, certain privacy laws may provide additional rights depending on your location.
Where applicable, we will address valid requests under the relevant legal framework.
For example, individuals located in the European Economic Area or United Kingdom may have rights under applicable data-protection legislation, including rights relating to access, correction, deletion, restriction, objection and data portability, subject to applicable conditions and exemptions.
Similarly, certain US states may provide additional privacy rights to residents within those jurisdictions.
Such rights apply only where the relevant law applies to Babita.com's processing activities.
32. GDPR REQUESTS
If the GDPR or another applicable European data-protection law applies to you, you may contact us regarding applicable rights including:
- Access;
- Rectification;
- Erasure;
- Restriction;
- Objection;
- Data portability; and
- Withdrawal of consent where applicable.
We may request reasonable information necessary to verify your identity before processing a privacy request.
We will respond within the timeframe required by applicable law.
33. CALIFORNIA AND OTHER US PRIVACY RIGHTS
The California Consumer Privacy Act (CCPA/CPRA) does not generally apply simply because a person is an Indian consumer.
If applicable US privacy law applies to Babita.com's processing of your personal information, residents of the relevant jurisdiction may have additional statutory rights.
Where legally applicable, these may include rights to:
- Know/access personal information;
- Correct inaccurate personal information;
- Delete personal information;
- Opt out of certain sales or sharing activities;
- Limit certain uses of sensitive personal information; and
- Non-discrimination for exercising applicable privacy rights.
Such rights are subject to the requirements, exemptions and thresholds established by the applicable law.
34. HOW TO EXERCISE YOUR PRIVACY RIGHTS
To submit a privacy request, please contact:
Email: studio.babita.malkani@gmail.com
Phone: +91 98197 37215
Please include:
- Your full name;
- Email address associated with your account/order;
- Nature of your request; and
- Any additional information reasonably necessary to identify the relevant account or transaction.
We may request additional information to verify your identity and prevent unauthorised disclosure of personal information.
35. GRIEVANCE REDRESSAL
If you have a concern regarding the collection, use or handling of your personal information, please contact us first.
Privacy Contact / Grievance Contact
Babita Malkani / Babita M.
18/1 Milestone, Mathura Road,
Faridabad, Haryana, India
Email: studio.babita.malkani@gmail.com
Phone: +91 98197 37215
We will review and respond to legitimate privacy complaints in accordance with applicable law.
Where applicable law provides access to a regulatory authority, Data Protection Board or other grievance mechanism, you may also exercise those rights through the relevant authority.
36. CONTACT US
For questions regarding this Privacy Policy or the handling of your personal information, please contact:
Babita M. / Babita Malkani
Registered Office:
18/1 Milestone, Mathura Road,
Faridabad, Haryana, India
Phone: +91 98197 37215
Email: studio.babita.malkani@gmail.com
Website: www.babitam.com
IMPORTANT NOTICE
This Privacy Policy is intended to provide a transparent description of Babita.com's anticipated data-processing practices.
The actual implementation of this Policy should correspond with the technologies and third-party services currently installed on www.babitam.com, including the Website platform, payment gateway, analytics tools, advertising pixels, cookies, CRM/email systems, WhatsApp tools and logistics providers.
The Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025 establish India's current data-protection framework, with provisions commencing according to the Government's notified phased timeline.
Babita.com should therefore periodically review this Privacy Policy, its cookie-consent mechanism, marketing consent flows, data-retention practices and third-party integrations to ensure that the actual Website configuration remains consistent with this document.