Return & Refund Policy
1. No Returns or Exchanges
- All sales are final. We do not accept returns or exchanges once the product has been sold.
- As our styles are made to order, each piece is crafted specifically for each customer, so we encourage careful selection before purchase.
2. Alterations
- If the product requires any adjustments, a one-time complimentary alteration will be provided.
- Fittings issues can be there and are normal as trials may not happen in person, as the measurements are shared with us, any such issues shall be dealt promptly for a possible solution.
- Requests for alterations should be communicated within 2 days of delivery.
- For alterations, please email us with a clear description of the issue and attach relevant images.
3. Reporting an Issue
- To ensure quality, we request that any concerns or issues be reported to us within 48 hours of receiving the product.
- Please provide clear photographs and a detailed description of the issue. This will help us assist you more effectively.
- Post chekcing the details we shall suggest the best possible solution.
4. Damaged or Defective Items
- In the rare case that an item arrives damaged or defective, please contact us within 48 hours with images and specific details.
- Our team will assess the issue, and if the product is deemed defective, we will guide you on the next steps.
5. Custom Orders
- Custom or made-to-order items are not eligible for returns, exchanges, or refunds, except in cases of damage during transit, which must be reported within 48 hours.
- Due to the personalized nature of custom orders, alterations are limited, and additional charges may apply for extensive modifications/alternations.
6. Exceptions to Policy
- Due to hygiene and safety standards, certain categories, such as intimate wear or accessories, may not qualify for alteration or repair.
7. Policy Updates
- Babitam.com reserves the right to modify this policy at any time without prior notice. Any changes will be updated on our website.