1. No Returns or Exchanges

• All sales are final. We do not accept returns or exchanges once the product has been sold.
• As our styles are made to order, each piece is crafted specifically for each customer, so we encourage careful selection before purchase.

2. Alterations

• If the product requires any adjustments, a one-time complimentary alteration will be provided.
• Fittings issues can be there and are normal as trials may not happen in person, as the measurements are shared with us, any such issues shall be dealt promptly for a possible solution.
• Requests for alterations should be communicated within 2 days of delivery.
• For alterations, please email us with a clear description of the issue and attach relevant images.

3. Reporting an Issue

• To ensure quality, we request that any concerns or issues be reported to us within 48 hours of receiving the product.
• Please provide clear photographs and a detailed description of the issue. This will help us assist you more effectively.
• Post chekcing the details we shall suggest the best possible solution.

4. Damaged or Defective Items

• In the rare case that an item arrives damaged or defective, please contact us within 48 hours with images and specific details.
• Our team will assess the issue, and if the product is deemed defective, we will guide you on the next steps.

5. Custom Orders

• Custom or made-to-order items are not eligible for returns, exchanges, or refunds, except in cases of damage during transit, which must be reported within 48 hours.
• Due to the personalized nature of custom orders, alterations are limited, and additional charges may apply for extensive modifications/alternations. 
• It is the sole responsibility of the client to share the complete and accurate measurements in writing, in case any of the elements are missing, the required alterations will be done, but the designer can’t be held responsible for the same.
• In case any measurement is provided by the client will be taken as a reference, and the outfit shall be made accordingly, keeping the silhouette of the garment into consideration, and the necessary changes may happen. These may not be informed to the client as it’s a part of the garment.
  
• Under no circumstances the designer be blamed for any error related to measurements or fittings as the actual measurements were not taken by the designer or his team in person. No return or refund shall be applicable in this scenario.

6. Exceptions to Policy

• Due to hygiene and safety standards, certain categories, such as intimate wear or accessories, may not qualify for alteration or repair.

7. Policy Updates

• Babitam.com reserves the right to modify this policy at any time without prior notice. Any changes will be updated on our website.