RETURN, REFUND, ALTERATION & PARTIAL PAYMENT POLICY

Effective Date: 15 Aug 2026
Website: Babitam.com
Contact: +91 98197 37215
Email: studio.babita.malkani@gmail.com

At Babita.com, we create carefully crafted, made-to-order and designer garments. Due to the bespoke and personalised nature of our products, customers are requested to carefully review product details, sizing, measurements, customisation requirements and applicable payment terms before placing an order.

This Policy forms an integral part of the Terms of Service of Babita.com and shall apply to all purchases made through our website, subject always to applicable laws and regulations.

1. NO RETURN, EXCHANGE OR REFUND POLICY

1.1 All Sales Are Final

Except where otherwise required under applicable law or expressly provided under this Policy, all orders placed with Babita.com are final and are not eligible for return, exchange or refund.

Our products, including designer and made-to-order garments, are prepared specifically against the customer's order and may involve procurement of materials, production, tailoring, embellishment and other processes immediately after order confirmation.

Accordingly, customers are requested to carefully review:

  • Product specifications;
  • Size and fit information;
  • Measurements;
  • Fabric and colour details;
  • Customisation requirements;
  • Delivery timelines; and
  • Applicable payment and cancellation terms

before confirming an order.

1.2 No Refund for Change of Mind

Refunds, returns or exchanges shall not ordinarily be provided due to:

  • Change of mind;
  • Change in personal preference;
  • Incorrect size selected or measurements provided by the customer;
  • Failure to review product details before ordering;
  • Personal styling preferences;
  • Delay caused by the customer's failure to provide required information or measurements;
  • Customer unavailability for delivery; or
  • Refusal to accept delivery for personal reasons.

This provision shall not limit any rights available to a customer under applicable law.

2. MADE-TO-ORDER AND CUSTOM PRODUCTS

Many products offered by Babita.com are made-to-order or customised specifically for the customer.

Once an order is confirmed, Babita.com may commence procurement, production, tailoring, embellishment and other preparatory work. Consequently, such orders may not be cancelled, returned, exchanged or refunded merely because the customer subsequently changes their mind.

Custom or made-to-order products shall not ordinarily qualify for return, exchange or refund except where required under applicable law or where the product is established to have a manufacturing defect, material damage, or another qualifying issue covered by this Policy.

3. CUSTOMER MEASUREMENTS AND FITTING RESPONSIBILITY

3.1 Accurate Measurements

Where measurements are requested, the customer is solely responsible for providing complete, accurate and current measurements in writing in the format requested by Babita.com.

The customer must ensure that all required measurements and relevant information are provided before production begins.

3.2 Missing or Incomplete Measurements

If any measurement or required information is missing, Babita.com may proceed using the information available and may make reasonable adjustments based on the intended silhouette, construction and design of the garment.

Such design-related adjustments may be necessary to preserve the intended structure, proportion, drape or silhouette of the garment and may not always require prior approval from the customer.

3.3 Measurements as Reference

Measurements supplied by the customer shall be treated as the reference measurements for production. The final garment may include reasonable construction allowances, ease, shaping, draping or other adjustments necessary for the intended design and silhouette.

3.4 Fitting Issues

Where the garment requires adjustment due to fitting concerns, Babita.com may, at its discretion, provide a one-time complimentary alteration, subject to the nature and feasibility of the requested alteration.

Fitting variations may occur because measurements are provided remotely and are not necessarily taken in person by the designer or the designer's team.

Accordingly, minor fitting adjustments shall not, by themselves, constitute grounds for cancellation, return or refund.

This provision shall not apply where the garment is established to be materially defective or materially different from the agreed product, subject to applicable law.

4. ONE-TIME COMPLIMENTARY ALTERATION

Where an alteration is considered reasonably necessary and feasible, Babita.com may provide one complimentary alteration.

Conditions:

  1. The alteration request must be communicated within 48 hours of delivery.
  2. The customer must email the alteration request to studio.babita.malkani@gmail.com.
  3. The email must include:Order number;Customer name;Clear description of the fitting or alteration concern; andClear photographs showing the relevant issue.
  4. The garment must remain unworn, except where necessary to assess the fitting issue.
  5. The garment must not have been washed, dry-cleaned, damaged, altered by a third party or otherwise modified by the customer.

Once the relevant information is received, our team will review the matter and determine the most appropriate solution.

Extensive alterations, structural modifications, changes requested after the complimentary alteration, or alterations arising from changes in customer preference may be subject to additional charges.

5. REPORTING A PRODUCT ISSUE

Customers are required to inspect their order promptly upon delivery.

Any concern relating to the condition, workmanship, damage, defect, missing component or material discrepancy should be reported to Babita.com within 48 hours of delivery, together with sufficient photographic or video evidence.

The customer should provide:

  • Order number;
  • Date of delivery;
  • Description of the issue;
  • Clear photographs of the entire garment; and
  • Close-up photographs or videos clearly showing the alleged defect or damage.

Our team will assess the information provided and, where necessary, may request additional photographs, videos or other information before determining the appropriate resolution.

6. DAMAGED OR DEFECTIVE PRODUCTS

In the unlikely event that a product is delivered in a damaged or defective condition, the customer must notify Babita.com within 48 hours of delivery with clear photographic/video evidence.

Following assessment, if the product is determined by Babita.com to have a manufacturing defect or to have been materially damaged prior to or during delivery, Babita.com will provide an appropriate resolution in accordance with applicable law and the circumstances of the case.

Depending upon the nature of the issue, the resolution may include:

  • Repair;
  • Alteration;
  • Replacement; or
  • Refund, where applicable.

Customers should not independently repair, alter, wash, dry-clean or otherwise modify a product before receiving instructions from Babita.com's team, as doing so may affect the assessment of the reported issue.

7. EXCLUSIONS FROM ALTERATION OR REPAIR

Certain products or categories may not be eligible for alteration or repair due to hygiene, safety, construction or product-specific considerations.

These may include, without limitation, intimate apparel, certain accessories and other products where alteration or repair is impractical or inappropriate.

Where applicable, the product-specific terms displayed at the time of purchase shall also apply.

8. CANCELLATION POLICY

Because made-to-order production may commence shortly after an order is confirmed, cancellation requests are subject to the stage of production.

Unless otherwise required by applicable law or expressly agreed by Babita.com:

  • Orders may not be cancelled once production, procurement, customisation or other processing has commenced.
  • Cancellation requests received after the permitted cancellation period may be rejected.
  • Any approved cancellation, where applicable, shall be subject to the terms communicated by Babita.com for the particular order.

For orders placed using Partial COD / Partial Payment, the specific cancellation provisions contained in Section 9 below shall additionally apply.

9. PARTIAL COD / PARTIAL PAYMENT POLICY

9.1 What Is Partial COD?

Partial COD is a payment facility under which the customer pays a specified advance amount at the time of order confirmation, while the remaining outstanding amount is payable before shipment.

The exact advance amount and outstanding balance shall be displayed or communicated to the customer at the time of placing the order.

9.2 Order Confirmation

Once the required advance payment has been successfully received:

  • The order will be considered confirmed;
  • Production or order processing may commence;
  • The customer may receive an order confirmation containing the advance amount paid and outstanding balance; and
  • The customer becomes responsible for completing the remaining payment within the applicable payment timeline.

9.3 Non-Refundable Advance

The advance payment made under Partial COD is non-refundable to the extent permitted by applicable law, particularly once procurement, production, customisation or order processing has commenced.

The advance shall ordinarily not be refundable due to:

  • Customer-initiated cancellation;
  • Change of mind;
  • Refusal to accept delivery;
  • Customer unavailability;
  • Failure to provide required measurements or information;
  • Delay in providing required information;
  • Personal reasons; or
  • Failure to complete the remaining payment.

9.4 Why Is an Advance Collected?

The advance payment enables Babita.com to:

  • Authenticate orders;
  • Reduce fraudulent or abandoned COD orders;
  • Procure materials;
  • Allocate production capacity;
  • Commence tailoring and manufacturing;
  • Initiate packaging and logistics processes; and
  • Cover costs incurred in processing the customer's order.

9.5 Remaining Payment

The remaining outstanding amount must be paid in full before shipment.

Shipment will ordinarily be initiated only after the complete outstanding balance has been successfully received.

Customers may use the payment methods made available by Babita.com or its authorised payment gateway for payment of the outstanding balance.

9.6 Failure to Pay Remaining Balance

If the customer fails to pay the outstanding balance within the applicable payment period, Babita.com may place the order on hold or cancel the order.

Where production or procurement has already commenced, any advance amount already paid shall remain non-refundable to the extent permitted by applicable law.

9.7 Cancellation Within 24 Hours

Cancellation requests, if permitted, must be submitted within 24 hours of placing the order.

After 24 hours, cancellation may not be accepted because procurement, production or customisation may already have commenced.

The right to cancel shall remain subject to applicable law and the specific circumstances of the order.

9.8 Orders Already in Production

Where an order has entered procurement, manufacturing, tailoring, embellishment, customisation or completion stages, the advance payment shall ordinarily be non-refundable to the extent permitted by applicable law.

This is because Babita.com may have already incurred costs specifically attributable to the customer's order.

9.9 Exceptional Refund of Advance

Where Babita.com is unable to fulfil an order due to a confirmed failure attributable to Babita.com, and no alternative resolution is agreed with the customer, the advance amount may be refunded to the original payment method.

Where a refund is approved, it will ordinarily be processed within 5–7 business days, subject to payment gateway and banking timelines.

10. PARTIAL COD CUSTOMER ACKNOWLEDGEMENT

By selecting Partial COD / Partial Payment and paying the applicable advance amount, the customer acknowledges that:

  1. The order may be made-to-order or customised;
  2. Production or procurement may commence after payment;
  3. The advance may become non-refundable once applicable processing has commenced, subject to applicable law;
  4. Accurate measurements and information are the customer's responsibility;
  5. The remaining payment must be completed within the specified timeline; and
  6. The customer has read and accepted the applicable payment, cancellation, alteration, return and refund terms before confirming the order.

11. DELIVERY AND INSPECTION

Customers are advised to inspect their package and product immediately upon delivery.

Where a parcel appears visibly damaged at the time of delivery, the customer should, wherever reasonably possible, document the condition of the package through photographs or video before opening it and notify Babita.com promptly.

Any product-related concern should be reported within 48 hours of delivery in accordance with this Policy.

12. LIMITATION RELATING TO CUSTOMER-PROVIDED MEASUREMENTS

Babita.com shall not ordinarily be responsible for fitting issues resulting from:

  • Incorrect measurements provided by the customer;
  • Incomplete measurements;
  • Measurements supplied in an incorrect format;
  • Changes in the customer's body measurements after the order is placed;
  • Incorrect information provided by the customer;
  • Customer-selected sizing that differs from the measurements provided; or
  • Failure of the customer to provide information requested by Babita.com.

Where reasonably feasible, Babita.com may offer an alteration solution. Additional charges may apply for extensive modifications.

Nothing in this section shall exclude or restrict any rights or remedies that cannot legally be excluded under applicable law.

13. NO THIRD-PARTY ALTERATIONS

Customers are strongly advised not to have the garment altered, repaired, modified, washed, dry-cleaned or otherwise treated by any third party before contacting Babita.com regarding a suspected defect or fitting issue.

Babita.com may decline responsibility for issues caused or aggravated by unauthorised third-party alterations or modifications, subject to applicable law.

14. POLICY FOR CUSTOM ORDERS

Customised products are created specifically according to customer requirements.

Accordingly, custom orders are ordinarily not eligible for return, exchange or refund for reasons including change of mind, personal preference, styling preference or customer-provided measurement errors.

Where a custom product has a qualifying manufacturing defect or material issue attributable to Babita.com, the company will assess the matter and provide an appropriate remedy in accordance with applicable law.

15. CUSTOMER COMMUNICATION

All official communications relating to orders, payments, alterations, cancellations, refunds and outstanding balances will ordinarily be sent to the email address and/or contact information provided by the customer at the time of purchase.

Customers are responsible for ensuring that their contact information is accurate and accessible.

16. POLICY UPDATES

Babita.com reserves the right to amend, modify or update this Policy from time to time.

The version of the Policy applicable to an order shall ordinarily be the version in effect at the time the order is placed, unless otherwise required by applicable law.

Any updated Policy will be published on Babita.com.

17. GOVERNING LAW AND DISPUTE RESOLUTION

This Policy shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising in connection with an order, payment, product, alteration, return or refund shall be subject to the dispute-resolution mechanism and jurisdiction provisions contained in Babita.com's Terms of Service, subject to the jurisdiction and remedies available to consumers under applicable law.

Nothing contained in this Policy shall be construed as excluding, restricting or waiving any statutory right or remedy that cannot lawfully be excluded.

18. CONTACT US

For return, refund, alteration, fitting, damaged-product or payment-related queries, please contact:

Babita M. / Babitam.com

Phone: +91 98197 37215
Email: studio.babita.malkani@gmail.com

When contacting us regarding an order, please include your order number, registered customer details and relevant photographs/videos wherever applicable.