Return & Refund Policy

1. No Returns or Exchanges

  • All sales are final. We do not accept returns or exchanges once the product has been sold.
  • As our styles are made to order, each piece is crafted specifically for each customer, so we encourage careful selection before purchase.

2. Alterations

  • If the product requires any adjustments, a one-time complimentary alteration will be provided.
  • Fittings issues can be there and are normal as trials may not happen in person, as the measurements are shared with us, any such issues shall be dealt promptly for a possible solution.
  • Requests for alterations should be communicated within 2 days of delivery.
  • For alterations, please email us with a clear description of the issue and attach relevant images.

3. Reporting an Issue

  • To ensure quality, we request that any concerns or issues be reported to us within 48 hours of receiving the product.
  • Please provide clear photographs and a detailed description of the issue. This will help us assist you more effectively.
  • Post chekcing the details we shall suggest the best possible solution.

4. Damaged or Defective Items

  • In the rare case that an item arrives damaged or defective, please contact us within 48 hours with images and specific details.
  • Our team will assess the issue, and if the product is deemed defective, we will guide you on the next steps.

5. Custom Orders

  • Custom or made-to-order items are not eligible for returns, exchanges, or refunds, except in cases of damage during transit, which must be reported within 48 hours.
  • Due to the personalized nature of custom orders, alterations are limited, and additional charges may apply for extensive modifications/alternations. 

6. Exceptions to Policy

  • Due to hygiene and safety standards, certain categories, such as intimate wear or accessories, may not qualify for alteration or repair.

7. Policy Updates

  • Babitam.com reserves the right to modify this policy at any time without prior notice. Any changes will be updated on our website.